Our quick start guides will show you how everything should be set up. If the problem channel isn't listed, then you may not be able to receive it. If it is listed, check the TV signal and quality for the channel by:. If your signal is too high this could also cause the issue.
You could try connecting your BT TV box to another aerial port in your home if you have one to see if this makes a difference. Have there been any recent changes inside or outside your home? Do you have any new electrical appliances or devices? We use cookies to allow us and selected partners to improve your experience and our advertising.
By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here. In this article. Freeview is the name of the UK's digital terrestrial TV service, delivered to your home through an aerial.
It's a great choice if you're on a budget and don't want to be tied into a subscription package, but lacks the choice of pay-TV services from Sky and Virgin Media. You can receive Freeview on a range of different devices, including video recorders. Several broadband providers also offer a Freeview service - they'll provide you with a PVR so you can pause and rewind live TV and, in some cases, record it too.
Network Status There is essential maintenance carried out on the network from time to time, which may have a temporary impact on signal levels.
Common Causes of Reception Issues Reception problems can be caused by: Fault with the antenna, for example: UHF aerial is incorrectly aligned or obstructed Satellite dish is incorrectly positioned or obstructed Corrosion in parts of the antenna due to constant exposure to the elements; Fault with the cabling or connections, for example: Loose connections from the antenna cable to the TV; Product fault or misuse: You may wish to contact the manufacturer of your device to check, for example, does your product have the latest firmware upgrades?
If you have regular reception issues your antenna system should be checked. First try a "Cold Retune" Switch off your device at the wall this is the receiver, recorder or TV that your antenna cables is connected to Reconnect all cables at the back of the TV or box, making sure that the cables are all properly connected you want to avoid loose cables that could cause signal loss and if you have a signal booster connected, try removing that and plug the antenna cable straight into your receiver, recorder or TV.
Problems watching programmes on Freeview? What do I need to get Freeview Play? Your location will determine where you get your TV signal from, and the channel line-up in your area. To check your Freeview coverage and available channels, just enter your postcode in our Freeview Channel Checker. When you set up your device, you'll be asked to select your TV region. First, check to see if your preferred service appears lower down the TV guide, in the s. If it does, and your box or TV has a Favourites function, you can save these channels so you can easily find them again.
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